To determine the level of satisfaction among patients regarding quality of medical services being provided at PAF hospital Rafiqui and to develop suggestions for better patient care.

Abstract

Objective: This study is aimed to see level of satisfaction among patients coming to hospital, to identify the problem areas and also towards developing suggestions for better patient care.

Methodology: Study design is cross sectional. Hundred indoor and hundred outdoor patients were selected for a period of about 2 months. Data was collected and analyzed by using statistical software SPSS 20.

Results: A total of 200 patients were selected in this study,100 indoor patients and 100 outdoor patients. Of these 200 patients, 102 (51%) were male patients while 98 (49%) were female patients. Mean age of our study cases was 39.08 ± 15.33 years, 110 (55%) were from rural areas while 90 (45%) were from urban areas, 129 (64.5%) were literate and 105 (52.5%) were satisfied from the quality of the services being provided. Among indoor patients most unsatisfying point was behavior of nursing staff and among out door patients most unsatisfying point was long waiting time.